JORDANA GLOBERMAN DESIGN
JORDANA GLOBERMAN
User-centered transformation for services, products and organizations
Hi, I’m Jordana...
I am a bilingual Strategy, Service and UX Designer from Ottawa, Canada and an experienced Graphic Facilitator. I manage high-performing, interdisciplinary product and service teams.
Since 2014, I’ve worked internationally to help clients across sectors solve complex problems by putting people at the centre of solutions. I help organizations better serve users with data-informed decision-making and creativity.






Career Highlights
1
I led a national service design project to develop user-led guidance for the Accessible Canada Act through accessible, participatory, design research with business executives and diverse persons with disabilities, producing prototypes of business processes for greater inclusiveness and accessibility.
2
I developed an internationally recognized mixed-methods approach to program evaluation leveraging Design Thinking and presented it to the World Conference on Qualitative Research in Porto, Portugal in 2019.
3
I developed a strategy and operating model for a multi-million dollar portfolio of robotic process automations as part of Covid relief efforts in Service Canada.
4
I recruited, hired, and led several high-performing, multi-disciplinary design and development teams for the Government of Canada, mentoring the next generation of public sector innovators.
5
I captured the Prime Minister's Town Hall through live graphic recording at the 2019 Youth Summit in Ottawa.
The Toolbox
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UX & UI & Service Design
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Research - Design & Usability
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Mixed-methods analysis
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Graphic Facilitation
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Creative Direction
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Data Visualization & Graphic Design
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UX Copy Writing
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Information Architecture
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Strategic Planning
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Systems Mapping
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Foresight & Modelling
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Journey Mapping, Personas & Scenario Development
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Facilitation (MG Taylor Method trained)
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Agile Project Management
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Adobe CC & XD, Figma, Fable
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UiPath - (basic knowledge)
Thought Leadership
Publication
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Apolitical Top Contributor - multiple articles from 2019 to 2021
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Observatory of Public Sector Innovation - "Rapid Impact Evaluation for Public Sector Innovation", 2019
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Royal Society of the Arts - "Design Thinking for Writing", 2018
Course Development
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Guide to Experimentation - Treasury Board of Canada, 2020
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Leading Teams Effectively in Government - Apolitical, 2020
Speaking
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Keynotes - Apolitical, 2022, 2021, 2020
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Panel - Disability and Work Conference in Ottawa, 2019
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Panel - IPAC Conference in Winnipeg, 2019
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Panel - World Conference on Qualitative Research in Porto, 2018
The Work