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About Jordana
Graphic Recording
Studio Design
Strategic Design | Design Thinking
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Creative, user-centered transformation for services, products and organizations.
The Work
ACA in application
Service design
A national service design project to develop services, tools and guidance for businesses with users for the Accessible Canada Act
Creative Coach
Mentoring & Facilitation
A series of workshops for Fast Company to teach leaders the principles behind building interdisciplinary creative teams
User-led Evaluation
Service Design & Evaluation
An approach to Rapid Impact Assessment that brings the user in to evaluate existing services, while iterating on service design
GCXchange
UX design & research
A CIO-led platform for users across the Government of Canada, in all departments, to enable better collaboration
RPA Delivery
A user-led operating model for robotic process automation to alleviate strain on critical services during the pandemic