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Creative, user-centered transformation for services, products and organizations.

The Work

Photo of a woman using an assistive device to transcribe a presentation. Screen of device reads: Is everyone ready?

ACA in application

Service design

A national service design project to develop services, tools and guidance for businesses with users for the Accessible Canada Act

Photo of a woman in her 30s (me) facilitating a workshop of several people of all ages.

Creative Coach

Mentoring & Facilitation

A series of workshops for Fast Company to teach leaders the principles behind building interdisciplinary creative teams

Photo of the back of two middle aged women putting post-its on a white board. The board is labelled, "Achievements Wall - Mur de realisations"

User-led Evaluation

Service Design & Evaluation

An approach to Rapid Impact Assessment that brings the user in to evaluate existing services, while iterating on service design

Interface design for a collaborative software called GCXchange. Photo. Interface includes illustrations of people coworking.


UX design & research

A CIO-led platform for users across the Government of Canada, in all departments, to enable better collaboration

Photo of two men, in cubicles, working at a call centre while wearing medical masks

RPA Delivery

UX design & research

A user-led operating model for robotic process automation to alleviate strain on critical services during the pandemic

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